How do I redeem my credit?
All bookings using your credit must be made online.
When you are ready to book, please ensure you are logged in to your account. Find your preferred package and available departure date and follow the 'book now' prompts on the product page.
When you reach the check-out stage, please click 'Account balance' as the payment method. This will redeem your credit to your new booking. Please note, the full credit applicable will apply to your booking once it has been processed. Any excess credit will remain in your account.
How much credit do I have?
Please log into your account, should you not know your logins please follow the "forgot password" prompts to continue.
Once logged into your account, click 'Hi (Account holders name)' followed by 'Traveller Hub' and your credit will be noted on the left-hand side.
What is the expiry of my credit?
Credits issued as a result of government imposed travel restrictions are valid until 31 December 2022. Please note, you do not have to travel before this time. Rather, your credit just needs to be applied to an active booking prior to expiry. Depending on departure availability at that time, you may be able to travel as late as 2024.
Do I need to book the same tour with my credit?
We are committed to provided a credit with as much flexibility as possible. Unless otherwise advised, you are not required to book the same tour, destination or operator. You may book any tour on our website, subject to availability. Please log in to your account and you can view all available dates you can book.
How do I know what dates and departures I can book using my credit?
To determine availability and dates, please log into your account. All dates will be provided with the package information. Here you will be notified of all dates, tour costs and availability.
What if the new tour is cheaper than my previous booking?
No refund will be provided on any remaining credit. You are welcome to use the credit towards any add-ons that you can purchase via our website or an additional package.
What happens after I redeem my credit?
Your booking will be processed according to our normal fulfilment process. You will be required to complete your Passenger Details Form as soon as possible after completing your booking. All Special Requests must be details in the provided fields.