Yes, we are happy to issue an insurance letter to assist in any claim you intend to make through your provider. By doing so, please know that we will be required to reverse your credit in accordance with the statement being provided, that no reimbursement has been provided for your booking.
Should your claim be unsuccessful, unfortunately, we cannot reinstate the credit for your booking. We, therefore, recommend that you refer to your policy and liaise with your provider directly before deciding to proceed.