We are sorry to hear this. We do our best to ensure that we book our customers on conveniently scheduled flights with a full-service airline, though the routing and schedules can depend on the airline and the route you are travelling. We list a range of airlines that we may use within the Fine Print of each deal page, the details of which are agreed upon at time of booking.
Since your flights have been ticketed, any change that you wish to make will incur a $250 per person fee, plus airline change fees. Please place your request in writing to email@example.com and we will do our best to assist you.