If you have made your booking prior to 13 March 2020, there is a $250.00 per person change fee, plus any third party costs to change a confirmed booking. These third party costs may attribute from airlines or our suppliers.
If you wish to request a change to your booking, please click here.
For booking made beyond 13 March 2020, the below policy will apply.
Change of Mind Guarantee - effective from 13 March 2020
If you have made your booking using an available "account balance", these terms will not apply.
Refundable deposit within 28 days of purchase:
For cancellations made within 28 days of paying the deposit on any tour, your deposit can be refunded in full or can be transferred to a new booking should you decide to change to another package or destination. Please note this change of mind guarantee does not apply for bookings made within 90 days of departure, after which time our standard 48 hour cooling off period applies. After this time, your booking becomes non-refundable.
All cancellation or change requests must be advised in writing to our Customer Service Team at support@inspiringvacations.com.au prior to the cut-off period, to allow us sufficient time to respond and action your request. Should we not hear from you following this time period, your booking becomes non-refundable and you will be issued with a reminder for the second installment due for your booking.
Refund times will vary and the time-frame of which will be advised at time of cancellation. Any refund of deposit will be issued back to the original form of payment.
If you have made your booking using an available "account balance", these terms will not apply.
Transferable second installment up until 90 days before scheduled departure:
Following the second installment payment and up until 90 days before your departure only, should you wish to postpone your travel or transfer to another package, we can provide you with a credit note of the current balance paid on your booking, to be used to rebook within 18 months of the credit being issued.
Any change request must be advised in writing to our Customer Service Team at support@inspiringvacations.com.au prior to the cut-off period specified, to allow us sufficient time to respond and action your request. Should we not hear from you once inside 90 days of scheduled departure, your booking remains non-refundable and becomes non-transferrable, and you will be issued with a reminder for the final balance due for your booking.
If you have made your booking using an available "account balance", these terms will not apply.
Note that some tours will have the second installment due date of 120 days, rather than 90 days. Please refer to the payment terms on the deal page to understand the requirements for your package.